Service Design (SD) is one of the Service Lifecycle modules which comes under the category of ITIL® Intermediate. This module concentrates on designing, changing, and enhancing IT-powered services. Service Design module introduces the objectives, fundamentals and processes of service design and will fill how to standardize and execute this as part of overall service management. The Service Design will also teach you how to create and launch products and services that will meet the instantaneous and ongoing demands of organizations and programs. This course is worth 3 credits towards an ITIL expert qualification.
Module 1: Introduction to Service Design
Module 2: Service Design Principles
Module 3: Service Design Processes
Module 4: Service Design Technology Related Activities
Module 5: Organizing for Service Design
Module 6: Technology Considerations
Module 7: Implementation and Improvement of Service Design
Module 8: Challenges, Critical Success Factors and Risks
Module 9: Exam Preparation