This is the standardized program which is the fundamentals of service management and ITIL to inculcate the ‘creation’ service. It emphasizes on inculcating of different value streams and tasks to pro-create, deliver and support IT-supported products and services and also covering practices, methods and tools. “Create, Deliver and Support” program is designed to enable IT practitioners with knowledge of service quality and improvement practices, allowing them to keep steady innovative and reliable delivery of technological services. The certification designed for professionals who are currently in the domain of service management, ITSM managers and ITSM practitioners managing the operation.
Module 1: An Introduction to ITIL 4 Specialist: CDS
Module 2: Professionalism in IT Service Management
Module 3: Using ITIL Practices & Value Streams to Create,
Deliver & Support Services
Module 4: Prioritization and Managing Work
Module 5: Practice Exams